Kraft Dynamic Solutions (Pty) Ltd, registration number 2026/565140/07 (“KDS”, “we”, “us”, “our”), respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have.

1. Who we are

Kraft Dynamic Solutions (Pty) Ltd (Reg. No. 2026/565140/07), based in Pretoria East, South Africa, is the “responsible party” for personal information collected through this website, in terms of POPIA.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details you give us — name, email address, phone number and any message you send via our contact details.
• Enquiry and order information — the products or services you ask about, and once our online shop is live, your delivery address and order history.
• Technical information automatically collected by our website (such as browser type and general usage data), used only to keep the site running properly and secure.

3. How we use your information

• To respond to your enquiries and provide customer support;
• To process, fulfil and deliver your orders once our online shop is live;
• To send you important service or account-related communications;
• To meet our legal, tax and regulatory obligations; and
• To improve our website and the way we serve our customers.

We do not use your information for direct marketing unless you have given your consent, and you may withdraw that consent at any time.

4. Our legal basis for processing

We only process your personal information where it is necessary to enter into or perform a contract with you, where you have consented, where we have a legitimate business interest that does not override your rights, or where we are legally required to do so.

5. Sharing your information

We do not sell your personal information. We only share it where necessary, with:

• Payment processors (Yoco and/or PayFast, once our shop is live) to process transactions securely;
• Courier and delivery partners (once our shop is live) solely to deliver your order;
• Service providers who support our website, hosting and email systems, under confidentiality obligations; and
• Legal or regulatory authorities, where required by law.

6. Cross-border transfers

Some of the service providers referred to above (for example payment or hosting providers) may process information outside South Africa. Where this happens, we take reasonable steps to ensure such providers offer an adequate level of protection consistent with POPIA.

7. How long we keep your information

We keep personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (for example, financial records required under tax legislation), after which it is securely deleted or anonymised.

8. Keeping your information secure

We use reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration or disclosure. No online system is completely risk-free, but we take this responsibility seriously and review our practices as our business, including our online shop, develops.

9. Cookies

Our website may use basic cookies necessary for it to function correctly. If we later add analytics or marketing cookies, we will update this policy and provide a cookie notice with the option to accept or decline non-essential cookies.

10. Children’s information

Our website and services are directed at businesses and adult consumers. We do not knowingly collect personal information from children without the consent of a parent or guardian, as required by POPIA.

11. Your rights under POPIA

You have the right to:

• Be told what personal information of yours we hold, and why;
• Request access to, or a copy of, your personal information;
• Request that we correct or update inaccurate or outdated information;
• Request that we delete personal information we no longer have a lawful reason to keep;
• Object to the processing of your personal information in certain circumstances; and
• Withdraw consent, where processing is based on consent, at any time.

12. Lodging a complaint

If you are unhappy with how we have handled your personal information, you may also lodge a complaint with South Africa’s Information Regulator:

13. Changes to this policy

We may update this Privacy Policy from time to time, particularly as our online shop, payment and delivery partners come online. Any changes will be posted on this page with an updated “Last updated” date.

14. Contact us

Kraft Dynamic Solutions (Pty) Ltd
Pretoria East, South Africa
Tel: +27 (0) 79 222 9719
Email: info@kdsglobal.co.za
Web: www.kdsglobal.co.za